JAMMU, JUNE 05: Managing Director, Jammu Power Distribution Corporation Limited (JPDCL), Yasha Mudgal, chaired a meeting of senior officers of the Corporation to discuss strengthening of the Call/Data Centre at Jammu.
Threadbare discussion was held on the subject to operate and manage centralized call centre for Jammu Division having central base in Jammu. The Corporation has decided to outsource Call Centre ensuring better customer service using advanced technology.
It was also discussed that JPDCL shall operate and manage its Call/Data centre, distributed walk in customer relationship centre and nodal complaints-cum Inquiry centre to improve its service standards to establish centralized control room. It will ensure monitoring of the Customer Service process to provide higher transparency and a more timely action, in order to enhance customer satisfaction levels.
Managing Director hoped that once all things come on track in the Corporation, it will start a full-fledged call centre/data centre in Jammu. She reiterated that the Corporation would aim at transforming the customer contact services, operational excellence and cost efficiency, while maintaining the highest levels of customer services.
She said that as on today out of 10 lakh consumers there are only 2.5 lakh consumers registered with the Corporation through online means and this base shall be expanded. Corporation has a target to register rest of consumers online within the next one year, she added.
Among others, Chief Engineer JPDCL, Gurmeet Singh, Executive Engineer, IT JPDCL, Neel Kanwal and other concerned officers attended the meeting.